top of page

Store Policy

Customer Care

Customer Care at Samurai Streetwear

At Samurai Streetwear, we prioritize your satisfaction and are committed to providing exceptional customer care. Whether you have questions, concerns, or need assistance, our dedicated customer care team is here to help.

Contact Information:

a. Customer Support Hours: Our customer care team is available during business hours to assist you with any inquiries. Please check our website for our current operating hours.

b. Contact Options:

Product Assistance:

a. Sizing Guidance: Unsure about the right size? Our team can provide sizing recommendations based on your measurements and preferences.

b. Product Information: Need more details about a specific item? We're here to provide information on materials, care instructions, and more.

Orders and Shipping:

a. Order Status: Check the status of your order by contacting our customer care team or using our online tracking system.

b. Shipping Inquiries: Have questions about shipping times or tracking? We're here to assist and provide updates on your delivery.

Returns and Exchanges:

a. Return Process: Need to return or exchange an item? Our customer care team will guide you through the process and assist with any necessary information.

b. Refund Inquiries: For refund-related queries, we'll provide you with transparent and timely information on the status of your refund.

Feedback and Suggestions:

a. Your Input Matters: We value your feedback! Share your thoughts, suggestions, or experiences with us. Your insights help us improve our products and services.

b. Survey and Reviews: Participate in surveys or leave a review on our website to let us know how we're doing and help other customers make informed decisions.

Privacy and Security:

a. Data Protection: Rest assured that your personal information is handled with the utmost care. Review our Privacy Policy for details on how we protect your data.

Loyalty Programs and Special Offers:

a. Membership Benefits: If you're part of our loyalty program, our customer care team can assist with inquiries about exclusive offers, and membership benefits.

Community Engagement:

a. Stay Connected: Follow us on social media to stay updated on the latest news, promotions, and community events. Engage with us, and share your experiences!

At Samurai Streetwear, customer care is more than a service—it's a commitment to building lasting relationships. We appreciate your trust in us and look forward to assisting you in any way we can.

Privacy & Safety

At Samurai Streetwear, we are dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy and Safety section outlines our practices regarding the collection, use, and protection of your data when you interact with our clothing business in Australia.

Collection of Information:

a. Personal Information: When you make a purchase, create an account, or engage with our website, we may collect personal information such as your name, contact details, and payment information. This information is essential for order processing and providing a personalized shopping experience.

b. Non-Personal Information: We may also gather non-personal information, including browsing behavior, to enhance our website's functionality and tailor our offerings to your preferences.

Use of Information:

a. Order Fulfillment: Personal information is used to process and fulfill your orders, including shipping and delivery.

b. Communication: We may use your contact information to provide order updates, respond to inquiries, and share relevant information about our products and promotions. You can opt out of promotional communications at any time.

c. Enhancing User Experience: Non-personal information helps us analyze trends, improve website navigation, and enhance your overall experience with [Your Company Name].

Data Security:

a. Secure Transactions: We utilize industry-standard encryption technologies to secure your payment information during transactions.

b. Secure Account Access: Your account is protected by a password for secure access. It is essential to choose a strong, unique password and keep it confidential.

Third-Party Services:

a. Payment Processors: To facilitate secure transactions, we partner with reputable payment processors. Please review their privacy policies for details on how they handle your information.

b. Analytics and Marketing Services: We may use third-party services for analytics and marketing purposes. These services adhere to industry standards for data protection.

Cookie Usage:

a. Cookies: Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

b. Third-Party Cookies: Some third-party services we use may also place cookies on your device. Refer to their privacy policies for information on cookie usage.

Compliance with Laws:

a. Legal Compliance: We comply with applicable privacy laws and regulations in Australia. Your data will not be disclosed to third parties unless required by law.

Children's Privacy:

a. Age Restrictions: Our services are intended for individuals who are at least 18 years old. We do not knowingly collect information from individuals under the age of 13.

Changes to Privacy Policy:

a. Policy Updates: We reserve the right to update our Privacy Policy. Changes will be communicated on our website, and your continued use of our services signifies your acceptance of these updates.

By engaging with Samurai Streetwear, you entrust us with your information, and we take this responsibility seriously. If you have any questions or concerns regarding our privacy and safety practices, please contact us at contact@samuraistreewear.com.

Payment Methods

  1. Credit and Debit Cards:

    • Visa

    • MasterCard

    • American Express

    • Discover

    • Union Pay

    • JCB

  2. PayPal:

    • Customers can use their PayPal accounts for secure online transactions.

  3. Afterpay:

    • Afterpay allows customers to make purchases and pay for them in four equal installments over time.

Payment Methods
bottom of page